To place your order online, please follow these steps:

Step 1: Navigate to the product page of the item that you need and then select or fill-in the applicable requirements for your order. Once confirmed, you may click Add to Cart or Pay with PayPal to checkout your order.

Step 2: After you click:

• Add to Cart: The summary of your order will pop-up on the right side of the product page (For desktop) or on the front of the page (For mobile browser) where you are currently on. You can either continue shopping or - if you are settled on purchasing your item(s), click the black Checkout button link below the Estimated Total of your order.
  

• Pay with PayPal: You will be directed to the Payment Options page. If you are an existing PayPal customer, enter your login details to checkout and pay your order via PayPal. If not, please click Pay with Debit or Credit Card to checkout your order. There is no need to sign-up or to have a PayPal account to checkout your order using a debit card or credit card.

Yes, you can. To enable us to help you place your order, please email us at Info@PersonalizedFanStore.com and provide us with the following details:  

• Item name
• Logo or finished artwork (For personalized orders)
• Order quantity
• Need-by date for your order
• Billing info: Name, Address, Email, Contact Number
• Shipping info: Name, Address, Contact Number (For delivery questions)

Once we receive your message, we will create the design preview of your personalized order for your approval. Once approved, we will draft the online invoice for your order.

Yes, if the timeframe allows, we will gladly accommodate your rush order.

If the Production Time drop-down for an item shows a Rush Production option, you can easily select the Rush Production time to place your order with rush production.

If the Production Time drop-down for an item does not show a Rush Production option, this means that rush production for this item is either to Subject to Availability or Not Available, for reasons like the item is highly-customized or difficult to make, such that a rush production is not workable.

To ensure that you will receive your rush order on time, it is BEST that you message us first before you place your order. This way, we can check in advance if the rush production of your order is workable, especially during the peak seasons of our warehouse.

Please note that your order's Production Time does not include the Shipping Time. If you would like, as well, to expedite the shipping time of your order, please message us. Additional charges may apply for the expedited shipment of your order.

Yes, we have set minimum order quantities (MOQ) for most of our products. We are happy to say, however, that we try to keep them all at highly-attainable MOQs. Order minimums are beneficial due to the customized nature of your order. Otherwise, with a 1-piece order or with lower quantities, the printing cost and, subsequently, the price of your order will be very high.

Our Price Protection:
We strive to provide you with the best selection and lowest prices of personalized fans, Asian hand fans, and wholesale hand fans for weddings, favors, gifts, souvenirs, corporate giveaways, and more. So shop with confidence here at Personalizedfanstore.Com. We will not be undersold. If you see the same item online anywhere else, tell us and we will BEAT that price.

To Qualify for our Price Protection:

• Our price protection takes into account all factors, including shipping cost & taxes (some vendors may have lower prices, but high shipping cost)
• Competitor's must have an identical item
• Competitor's item must be available to ship within 10 days of purchase
• Request for price adjustment can be made at the time of purchase or within 5 business days of placing the order
• We do not price match on auction, sale, or clearance items

Please call us at 347.556.5908 for all price protection inquiries.

The Custom Artwork Set-up Charge Per Order is a fixed fee that is applied to your personalized order and that is automatically added to your cart. This set-up fee covers our costs to prepare your order for production, including the costs for the plate or design template, the ink color charge for your custom printed order, and all ancillary production costs that are required to prepare your design for printing or engraving on your personalized order. 

No, there is no need for you sign-up or have a PayPal account to shop here on Personalized Fan Store.

No sales tax are applied to orders shipped to destinations outside Pennsylvania.
Only orders that are shipped within Pennsylvania are subject to sales tax.

You can pay your order via PayPal, debit card, or credit card.

We want your online shopping experience to be both easy and secured. That is why we have these payment options for you to choose from. 

PayPal:

If you are an existing PayPal customer, you can pay your order by logging-in to your PayPal account.

Pay in just a few stops from your PayPal account:

1. Select Express Checkout at PayPal.
2. If you are already a PayPal customer, you can log in with your user details and confirm the payment. If you are new to PayPal, you can create a PayPal account and then confirm the payment.

 Card Payment

We accept both debit cards and credit cards, like Visa, MasterCard, American Express, Discover, and JCB, for both domestic and international orders.

To pay via debit card or credit card, please click the button-link "Pay with Debit or Credit Card." during checkout. There is no need for you to sign-up or login to your PayPal account.

Yes, you can checkout as a guest or without creating an account here on Personalized Fan Store nor PayPal, which is our primary payment processor. To do this, please follow these steps:

Step 1: On the order summary page, click the black ‘Checkout” button, which is located just below the Estimated Total of your order.

Step 2: Click the yellow “PayPal” link to Express Checkout via PayPal or fill-in the Delivery, Shipping, and Billing details on the same page and then click the blue “Pay with PayPal” link. 

Step 3: Click the white “Please Pay with Debit or Credit Card”

Step 4: Checkout as guest by clicking the blue “Continue to Payment.”

Step 5: Please fill-in the Billing details, Billing address, and Shipping address as required and then click “Continue” to checkout your order. 

Your order will go through the following steps:

Step 1: Order Receiving

An order confirmation email will be sent to the email address that you signed up or indicated in your order, so please provide a valid email address. 

Step 2: Logo or Design Preparation

For personalized orders, in addition to the confirmation email, you will also receive from us within 24 hours after you placed your order an email with the digital design preview of your personalized order. The design preview or mock-up shows your logo or finished artwork on the personalized item in your order. If there is no problem, please let us know at once, so we can immediately proceed with the mass production of your order.

If you have not submitted the logo or finished artwork yet, please send it as an attachment to your email to Info@PersonalizedFanStore.com. Please be sure to indicate the details of your order in your email.

Step 3: Production

Once the design preview is approved, your order will be immediately forwarded for production. Basically, the production time of your order will follow the production time that is indicated on its product page or its rush production time, in the case of rush orders.

An important note: We will only start the production of your personalized order after we receive your approval of the design preview. So, the sooner we receive your approval, the better we can finish your personalized order within the production time that you select or as specified on its product page. There may also be questions for you from our production department, so please kindly look out for our email in your Inbox or Spam folder, especially within 24 hours after you placed your order and while production is in progress for your order.

Step 4: Packing

After your order is finished, they will be packed and prepared for shipment. At this point, we may notify you again that your order is finished and is being prepared for shipment.

Step 5: Shipment

Once your order is shipped, we will email you the tracking number of your order. You can then track the location and status of your order on the courier's website.

For orders that are shipped from Overseas, please note that tracking details may not be available until your package arrives in your shipping country. You will get your tracking number, but you may be able to track the location and status of your package once it arrives in your country.

We understand that after placing your order, you may have to change some details due to different circumstances. It is best that you e-mail us at Info@PersonalizedFanStore.com or contact us via Chat to inquire if we are still able to update or cancel your order. 

Normally, we ship-out your order as soon as they are finished packing or, at most, 1-2 days after they have finished production. You can also estimate the ship-out date of your order by checking the item's processing time or production time. Please note that our processing time or production time does not include the shipping transit time.

You can track the status of your order on the order page of your account. Alternatively, you can check the production time of your order on your item's respective product page. If the date is still within the production time of your item, please rest assured that production is underway for your order.

If you would like to know more about the progress of your order, please message us anytime.

To track your order once it is shipped:

We will always send you an email with the tracking number of your order as soon as your order is shipped or prepared for shipment. So, please look out for our e-mail around the end of the production time of your order. You can then track your order via the courier's website.

The tracking details for items from Overseas may not be available until your package arrives in your shipping country. You will get your tracking number, but you may be able to track the package once it arrives in your country. If this happens, you may also try to check the status of your package on universal tracking websites, like AfterShip.com.

There are many possible reasons why orders can take longer than usual to be delivered: 

• Production delays, such as a customer request to hold or delay the production until a sample printout or sample order is completed.
• Orders that are bulky, so they can only be shipped via sea due to airline restrictions. 
• The items are coming from overseas.
• Mechanical delays during shipping.
• Extreme weather conditions, which can cause delay in the operation of either the production or logistics department.
• Other unexpected shipping delays, i.e., customs checking of all the items that are loaded in the aircraft, where your package is on board. 

If you have questions or concerns about the status of your order, please feel welcome to message us anytime.

If your order has not arrived within the expected delivery time, please email us at Info@PersonalizedFanStore.com or message us via Chat and we will gladly assist you in tracking your order and resolving any issues related to the delivery.

Unfortunately, once your order has been confirmed, you cannot change the delivery address. But, you can reach out to our Customer Service Team, who can assist you in updating the delivery address of your order. Please note that additional shipping charges may apply when you change the delivery address of your order. 

It is best that you let us know the changes while ORDER RECEIVING, so we can still modify your delivery details before we schedule the shipment of your package. Otherwise, we can no longer update the details and your package will be delivered in the initial delivery address.

✈️ Overseas Shipment is indicated in the product description for items that are shipped from overseas.

Ships from Easton, PA, USA is indicated for items that are coming from our USA warehouse"

We have also indicated the place of origin for each of our products on their respective product page.

Items that are shipped from overseas may be required to pay destination port fees, customs duties, international handling fees, or the consumption tax that is required by your shipping country. If additional fees may be required for your order, please rest assured that we will immediately inform you of these fees and ask you how we will proceed.