Each of our items has a specific processing time.
To estimate when your order will arrive, please consider the following two things:
1. processing time for the product (e.g. usually leaves our warehouse within 1-2 business days)
2. shipping method (UPS Next Day Air, UPS 2nd Day Air, UPS ground…etc)

The following is an example:
If a product (with a processing time that reads: usually leaves our warehouse within 1-2 business days) is ordered on Monday using Next Day Air shipping method, the order will arrive on Tuesday at the earliest or Wednesday, at the latest. You may select a shipping method during the checkout process. We offer 1 business day, 2 business days, 3 business days, and standard shipping. The transit time for stand shipping is 4-6 business days depending on the location. Please note that weekends and holidays do not count as business days.

Currently, our U.S. shipping options are:

Please note that weekends and holidays do not count as business days.

Currently, we offer FREE shipping for all orders of $150 or more that are shipped within the 48 contiguous U.S. states. (HI and AK are excluded)

Our shipping rates for domestic orders are based on the package weight, package size, and shipping location.

To calculate your shipping cost, here are the four things to do:
1. put all desired items in your shopping cart and adjust quantities by using the "update" button.
2. under "Shipping Information," enter your shipping address
3. under "Shipping Options," select the shipping method (UPS Ground, UPS Next Day Air...),
4. then click "Apply" (located to the right of "Shipping Method").

The shipping cost will appear in your shopping cart below subtotal.

Currently, we offer FREE shipping for all orders of $150 or more.
Orders must be shipped within the 48 contiguous U.S. states. (HI and AK are excluded)

Our Price Protection:
We strive to provide you with the best selection and lowest prices of personalized fans, Asian hand fans, and wholesale hand fans for weddings, favors, gifts, souvenirs, corporate giveaways, and more. So shop with confidence here at Personalizedfanstore.Com. We will not be undersold. If you see the same item online anywhere else, tell us and we will BEAT that price.

To Qualify for our Price Protection:

• Our price protection takes into account all factors, including shipping cost & taxes (some vendors may have lower prices, but high shipping cost)
• Competitor's must have an identical item
• Competitor's item must be available to ship within 10 days of purchase
• Request for price adjustment can be made at the time of purchase or within 5 business days of placing the order
• We do not price match on auction, sale, or clearance items

Please call us at 347.556.5908 for all price protection inquiries.

Each of our item has a specific processing time. Most orders leave our warehouse within 1-2 business days. Items are subject to availability. Please note that our processing time does not include shipping transit time.

We do not have an order minimum on our website.
Furthermore, we work hard to provide detail pictures and product descriptions.
Any of our product may be easily purchased for sample purposes.

Bulk Purchase?
We understand that you would still like to see a sample before purchasing in bulk.
If your bulk purchase is $150 or more (excluding the sample purchase), we can provide you with a 100% refund including the sample shipping cost, on your sample order.

How to Redeem a Sample Refund?
1. When you are ready to place your bulk purchase, please mention that you've placed a sample order previously.
2. When your bulk order is invoiced, the cost for the samples will be refunded to your account.

Orders can be placed over the phone by calling 347.556.5908 Monday – Friday (9am to 6pm EST)
Purchase Orders can be placed by fax 27/7/365. Our fax number is 1.347.556.5908

Placing an order online, 27/7/365, is safe, easy, and fast.

Here are the 4 steps:
1. Select the products and quantities that you would like by using our online shopping cart system.
2. When you are finished shopping, please review all of the items in your cart.
3. Please entered your shipping and select the shipping option.
4. Enter your billing information and email address, click on "Continue".
5. Submit your order.

An order confirmation will be sent to you by email for review within minutes of receiving your order.

PersonalizedFanStore.com accepts Paypal and debit or credit card payments, including Visa, MasterCard, and American Express credit card payments.

No sales tax are applied to orders shipped to destinations outside the Philippines.
Only orders that are shipped within the Philippines are subject to sales tax.

We appreciate & are thankful for your business. Unlike most websites, we do not have an order minimum or minimum quantities on our website.

We offer Next Day, 2nd Day, and 3-Day expedited shipping services. Please call 347.556.5908 or email us at info@Personalizedfanstore.Com to inquire further. We will do everything we can to accommodate your request. Items are subject to availability.

At this time, we ship to the following countries:
Aruba, Austria, Australia, Bahamas, Barbados, Bermuda, Canada. Cayman Islands, Brazil, Denmark, Finland, France, Germany, Guam, Iceland, Ireland, Israel, Italy, Jamaica, Japan, Kuwait, Monaco, Netherlands, New Zealand, Norway, Saudi Arabia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, Venezuela, Virgin Islands (British).

To estimate when your parcel will arrive, please consider the following two things:
1. processing time for the product (e.g. usually leaves our warehouse within 1-2 business days)
2. shipping method (UPS Worldwide Express (2-4 business days) or UPS Worldwide Expedited (4-6 business days)

Here is an example:
If a product (with a processing time that reads: usually leaves our warehouse within 1-2 business days) is ordered on Monday using UPS Worldwide Express shipping method, the order will arrive on Thursday at the earliest or the following Tuesday, at the latest. You may select a shipping method during the checkout process. For our overseas customers, we offer UPS Worldwide Express (2-4 business days) or UPS Worldwide Expedited (4-6 business days). Please note that weekends and holidays do not count as business days.

Our shipping rates for international orders are based on the package weight, package size, and shipping destination.

To calculate your shipping cost, here are the four things to do:
1. put all desired items in your shopping cart and adjust quantities by using the "update" button.
2. under "Shipping Information," enter your shipping address (including the shipping country).
3. under "Shipping Options," select the shipping method (UPS Worldwide Express or UPS Worldwide Expedited),
4. then click "Apply" (located to the right of "Shipping Method").

The international shipping cost will appear in your shopping cart below subtotal.

A small percentage of our international orders MAY be subjected to duty/customs tax.

About Our International Shipping Price:

• The shipping price covers only the door-to-door delivery service.
• Broker fees are included in the shipping price.
• Please note if any taxes are collected, we do not receive any of item. A refund will on the taxes will not be provided.
• Personalizedfanstore.Com, based in the U.S., is not responsible for any tax collected, for the balance of international trade, by an non-U.S. government.
• Please contact your local customs office for details on how these charges are assessed and applied.

All of the prices shown on Personalizedfanstore.Com are in U.S.A. dollars

We appreciate & are thankful for your business. Unlike most websites, we do not have an order minimum or minimum quantities on our website.

Personalizedfanstore.com accepts Visa, MasterCard, American Express and Discover credit card payments.

In addition, we also accept cashier's checks, money orders and personal checks.
For these 3 payment options, after placing your order, please mail the payment to:
Personalized Fan Store
331A Folk Street
Easton, PA 18042
United States of America

Please note that orders paid by personal checks will not ship until payment has been received and the check cleared.

Each of our items has a specific processing time.
Most orders leave our warehouse within 1-2 business days. Please note that our processing time does not include shipping transit time.

Currently, our international shipping options are:

Please note that weekends and holidays do not count as business days.

We would love to hear from you.
Orders can be placed over the phone by calling 347.556.5908 Monday – Friday (9am to 6pm EST)
We accept online orders 24/7/365.

We do not have an order minimum or minimum quantities on our website. Furthermore, we work hard to provide detail pictures and product descriptions. We also understand that you may need to see a sample before placing a bulk purchase. Any of our product can be easily purchased for sample purposes.

We use UPS Worldwide Express or UPS worldwide Expediated. Please call 347.556.5908 or email us at info@Personalizedfanstore.Com to inquire further. We will do everything we can to accommodate your request.

Currently, we have an online catalog: www.Personalizedfanstore.Com. All of our products can be viewed on our website.
We do not send a printed catalog in the mail.

For most of our items, we offer quantity discounts. Products with discount pricing available have a discount chart on its webpage.

Our 120-Day Return Guarantee:
Customer satisfaction is our top priority.
If you are not satisfied with your purchase or wish for an exchange, simply return the item(s) in its original condition (including all original packaging) within thirty (30) days of receipt.**

Shipping & handling cost are not refundable.
Items must be unused and inside its original packaging.

**The following items are non-refundable or exchangeable:
1. Personalized Items
2. Custom made items
3. Clearance Items

How to Make Return or Exchange?
Place item(s) in the original shipping carton, or any kind of packaging that protects the item (i.e.: padded envelope, box).
Include a copy of the invoice and indicate on the back of the invoice the reason you are returning the item(s) (e.g. item did not fit).

A refund will be issued, excluding shipping and handling fees, within 5 business days of receiving your returned package.
Return postage fees are only refunded if the return is due to an error on our part.
Refunds are issued against the same credit card you used to pay for the original order.
If the order was paid by check or money order, a refund check will be issued and mailed out to your address within seven days.

For orders that originally received FREE SHIPPING::
To qualify for Free Shipping, your final purchase has to be at least at the Free Shipping offer.
If your final purchase, after all returned items are credited, is less than our Free Shipping offer, the actual shipping cost will be deducted from the refund amount.

Return postage fees are only refunded if the return is due to an error on our part.
If you refused the package when it arrives, our carrier will charge us for the return shipping.
Consequently, the return shipping will be deducted from your refund.

Refund on returns will be issued, excluding shipping and handling fees, within 5 business days of receiving your package.

For all of our orders, we have an invoicing process and shipping process.

May Cancel or Change:
If your recently placed order has not yet entered the shipping process, you may change or cancel your order at no additional cost.
We ship all orders as soon as possible. In order to request a cancellation or change, it is best to call us.

May NOT Cancel or Change
If your order has already entered the shipping process, it can't be cancelled.
However, you may return the order subject to that item's return policy.
All shipping cost, including return shipping, is non-refundable in these cases.
In these rare cases, if you refused the package when it arrives, our carrier will charge us for the return shipping.
Consequently, the return shipping will be deducted from your refund.

We do our best to pack items as carefully as possible. However, things may get damaged during transit
If you received a damaged or defective product, please contact us by phone or email.
We can easily send replacements, or prepaid return labels.

Please do NOT return the item to us without notifying us.
If you return the item without notifying us, the return shipping cost may not be refunded.

At times, we ship multiple packages for a single order.
If you are missing items from your order, it may be shipped seperately. Please contact us by phone or email.

We are direct importers of Asian hand fans, i.e., paper fans, sandalwood fans, wood fans, lace fans, sequin hand fans, straw hand fans, and more. We also customize your hand fan order. Yes, we do sell wholesale.
If you are a retailer and wish to resell our products, please contact us by email info@personalizedfanstore.com.

Yes, we gladly accept purchase orders based on terms from schools or government agencies.
All other purchase orders has be to pre-paid.

From time to time, we offer coupon codes in the mail or online.
If you have a coupon code and wish to use it, here are two things to do:
1. During the check-out process, near the bottom of the screen, you will find our coupon "box" located just under "Other Information"
2. Please enter the code and click apply. The special offer will then be applied to your order.

Our friendly and knowledgably customer service representatives are available Monday - Friday (9am - 6pm EST).
Feel free to email us at info@personalizedfanstore.com or call us at 347.556.5908 (domestic) or +1.347.556.5908 (international)

Yes, we do. Please read about our Affiliate Program to learn more.

Yes, we do. Please follow this link to learn more: http://www.Personalizedfanstore.com/liexpr.html

Each of our items has a specific processing time.
To estimate when your order will arrive, please consider the following two things:
1. processing time for the product (e.g. usually leaves our warehouse within 1-2 business days)
2. shipping method (ground, 1 business day service, 2 business days service…etc)

The following is an example:
If a product (with a processing time that reads: usually leaves our warehouse within 1-2 business days) is ordered on Monday using Next Day Air shipping method, the order will arrive on Tuesday at the earliest or Wednesday, at the latest. You may select a shipping method during the checkout process. We offer 1 business day, 2 business days, 3 business days, and standard shipping. Please see our transit time chart below. Please note that weekends and holidays do not count as business days.

Currently, our U.S. shipping options are:

To estimate when your parcel will arrive, please consider the following two things:
1. processing time for the product (e.g. usually leaves our warehouse within 1-2 business days)
2. shipping method (UPS Worldwide Express (2-4 business days) or UPS Worldwide Expedited (4-5 business days)

Here is an example:
If a product (with a processing time that reads: usually leaves our warehouse within 1-2 business days) is ordered on Monday using UPS Worldwide Express shipping method, the order will arrive on Thursday at the earliest or the following Tuesday, at the latest. You may select a shipping method during the checkout process. For our overseas customers, we offer UPS Worldwide Express (2-4 business days) or UPS Worldwide Expedited (4-6 business days). Please note that weekends and holidays do not count as business days.

Each of our items has a specific processing time. Most orders leave our warehouse within 1-2 business days. Items are subject to availability. Please note that our processing time does not include shipping transit time.

Each of our items has a specific processing time. Most orders leave our warehouse within 1-2 business days. Items are subject to availability. Please note that our processing time does not include shipping transit time.

Currently, our international shipping options are:

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